Contact Us

Need to know more?

If you have a question about our VIP mobile or corporate and SME mobile account management, or our landline and broadband services, please just ask.
It’s quick and simple to complete the ‘call back request’ form on the right or if your query is urgent, you can contact us at our main office:

01969 625035
enquiries@nortelco.co.uk

Address:
Thornborough Hall
Moor Road
Leyburn
North Yorkshire
DL8 5AB
Our lines are open Monday–Friday: 9.00am –5.00pm (closed weekends and bank holidays)

Call Back Request Form

Lost or Stolen Phone or Device?

If you lose your phone, tablet, dongle or MiFi device you’ll need to contact us as soon as possible.

We’ll need to bar your SIM card to stop any unauthorised usage. We may also need to blacklist your handset to stop anyone from using it with another SIM.

During Business Hours
01969625035

Out Of Hours (By Network)
O2 VIP: 0344 4630204
O2 Consumer : 0344 8090202
O2 Business : 0344 8090202
03333044533
01969 625035

Calling from outside the UK? just remove the 0 and add +44 to the numbers above. For example 01969625035 becomes +441969625035

Mobile customers with a billing query?

If you’ve got a question about your mobile phone bill, you can talk to one of our customer representatives on the relevant network help desk number below:

O2 VIP: 0344 4630204
O2 Consumer : 0344 8090202
O2 Business : 0344 8090202
01969625035
01969 625035