Contact Us

Christmas and New Year Opening Hours

Our main sales office will be operating reduced hours during Christmas and New Year. Please refer to the out of the hours support info further down this page for urgent queries or if you need to report a phone lost or stolen.

Saturday 23rd December Closed
Sunday 24th December – Christmas Eve Closed
Monday 25th December – Christmas Day Closed
Tuesday 26th December – Boxing Day Closed
Wednesday 27th December 10:00am – 2:00pm
Thursday 28th December 10:00am – 2:00pm
Friday 29th December 10:00am – 2:00pm
Saturday 30th December Closed
Sunday 31st – New Year’s Eve Closed
Monday 1st January – New Year’s Day Closed
Tuesday 2nd January 9:00am – 5:00pm

Need to know more?

If you have a question about our VIP mobile or corporate and SME mobile account management, or our landline and broadband services, please just ask.
It’s quick and simple to complete the ‘call back request’ form on the right or if your query is urgent, you can contact us at our main office:

01969 625035

Suite 8
Bedale Hall
North End
North Yorkshire
Our lines are open Monday–Friday: 9.00am –5.00pm (closed weekends and bank holidays)

Call Back Request Form

Lost or Stolen Phone or Device?

If you lose your phone, tablet, dongle or MiFi device you’ll need to contact us as soon as possible.

We’ll need to bar your SIM card to stop any unauthorised usage. We may also need to blacklist your handset to stop anyone from using it with another SIM.

During Business Hours

Out Of Hours (By Network)
O2 VIP: 0344 4630204
O2 Consumer : 0344 8090202
O2 Business : 0344 8090202
01969 625035

Calling from outside the UK? just remove the 0 and add +44 to the numbers above. For example 01969625035 becomes +441969625035

Mobile customers with a billing query?

If you’ve got a question about your mobile phone bill, you can talk to one of our customer representatives on the relevant network help desk number below:

O2 VIP: 0344 4630204
O2 Consumer : 0344 8090202
O2 Business : 0344 8090202
01969 625035