Handset FAQ
Q. How do I find out about release dates of new phones?
A. We regularly check with the mobile suppliers for new products/services that could benefit our customers. Information on latest handsets is available from one of our sales team.
Q. My handset is locked as a result of me entering the wrong PIN number?
A. The PUK code is often available from your service provider’s website.
- O2 - http://www.o2.co.uk/puk/landing/
- Vodafone - Dial 08700 777881 from a landline to get your PUK code.
However, in the event that this does not solve the problem, please contact the customer service department of your network provider and they will provide you with a PUK number which you can enter to unlock the phone:
- O2 VIP: 08444 630204
- O2 Consumer: 08702 410202
- O2 Corporate/SME: 0800 9777337
- YES Telecom Customer Care (Vodafone): 08700 777881
Q. I can’t get my voicemail to work, what do I do?
A. If you are an O2 customer it can be a simple as dialing “1750” on your handset to activate it and “1760” to deactivate the service (UK only). To retrieve you voicemail then simply dial 901 from your handset. For further assistance and for non O2 customers please contact your network provider. You'll find a list of customer service numbers on the Contact Us page.
Q. I Have just received my Blackberry, how do I set it up for emails?
A. All blackberry devices are setup up before despatch, all you need to do is activate your SIM and insert it in the new device. Instructions will be included with your care pack to add additional emails that weren’t specified at point of sale. Alternatively contact us and we will be happy to do this for you.